Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. In the case that we feel we cannot fill your order by adhering to our substitution policy we will contact you regarding your order.

Flowers

• In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
• For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
• If the floral container shown online is not available, a similar container will be used.

Plants

• For green and blooming plants, similar plants may be substituted of equal or greater value.
• For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
• If the plant container shown online is not available, a similar container will be used.

Specialty Gifts

• Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.

Billing Terms and Conditions

By placing an order on studleys.com, you agree to pay the price applicable for the product (including any delivery fees), and agree to the terms, restrictions, and conditions of the purchase as of the time you submitted the order.  We will automatically bill the credit card submitted as part of the order process for such price. 

Studleys.com accepts all major credit cards at the time of purchase including Visa, MasterCard, Discover, and American Express.

Visit our Terms of Service for more information.

Contacting Us