Privacy Policy
Information Collection
Information Protection
Information Usage
Cookie Usage
Refunds & Returns
3rd Party Disclosure
3rd Party Links
Google AdSense
Fair Information Practices
Billing Terms & Conditions
COPPA
CalOPPA
CAN-SPAM Act
Our Contact Information
What personal information do we collect from the people that visit our blog, website or app?
We do not collect information from visitors of our site.
The information we collect from visitors to our website is used only for remarketing purposes. We use Google Ads and various social media platforms to track browser cookies to continue to show ads to website visitors across the internet. These cookies do not identify you or grant access to your computer or online browsing devices.
We respect your right to privacy and are not collecting any personally identifiable information through Google or any other 3rd party remarketing system.
Third-party vendors, including Google, use cookies to serve ads based on a user’s prior visits to websites. This enables Studley’s to make special offers and continue to market our services to those who have shown an interest in our brand.
If you have any questions, please contact us.
If you would like to opt-out, visit the Network Advertising Initiative opt-out page.
When do we collect information?
We collect information from you when you place an order or enter information on our site. We also collect anonymous browser information in the form of cookies for remarketing purposes. For more information, please read, “What personal information do we collect from the people that visit our blog, website or app?” at the beginning of our privacy policy.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
- Advertising and remarketing purposes.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It may affect the users experience that makes your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
Third Party Links
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
More information on how Google processes your data can be found by reading Google’s Privacy and Terms.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
*See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
- On our Privacy Policy Page
- By emailing us
- By calling us
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
- Within 7 business days
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
- Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Refunds & Returns
We take great joy in personally tending to your order, a tradition we’ve upheld with pride and care. With a reputation built on the beauty of our flowers and exceptional service, your satisfaction is our top priority. If, for any reason, your experience falls short of perfection, please phone us within 3 days of receipt. Your happiness is our mission, and we welcome the chance to make things right for you.
The item can be replaced or your order can be refunded. The value of the replacement or refund shall not exceed the original purchase price. Requests for refund or replacement can be made by calling 1-800-356-4383 or 1-603-332-4565 during normal business hours 8am-5:30pm Monday through Saturday, and 9am-1pm on Sundays.
Substitution Policy
Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item. In the case that we feel we cannot fill your order by adhering to our substitution policy we will contact you regarding your order.
Flowers
- In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
Plants
- For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color.
- If the plant container shown online is not available, a similar container will be used.
Specialty Gifts
- Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
Billing Terms and Conditions
By placing an order on studleys.com, you agree to pay the price applicable for the product (including any delivery fees), and agree to the terms, restrictions, and conditions of the purchase as of the time you submitted the order. We will automatically bill the credit card submitted as part of the order process for such price.
Studleys.com accepts all major credit cards at the time of purchase including Visa, MasterCard, Discover, and American Express.